Refund & Exchange Policy
Ready-to-ship pieces are eligible for return or exchange within 7 days of delivery, provided the item is unused, unworn, and in its original condition and packaging.
Customized and bespoke pieces — including anything made to order through Uzman Yasen — are produced specifically to your measurements and specifications and are generally final sale, except where the issue falls under one of the categories below.
Valid reasons for a refund or exchange include:
- Incorrect size — where the size delivered differs from what was ordered, or from the measurements you provided
- Item doesn't match its description — different design, color, embroidery, or fabric than shown
- Wrong item delivered
- Quality issues affecting wearability
- Missing pieces or accessories
- Damaged or faded items on arrival
How to request a refund or exchange:
- Contact us on WhatsApp or email wecare@uycollection.com with your order number and order confirmation.
- Describe the issue in detail — photos help us process your request faster.
- Our team reviews requests and responds within 48 hours.
- If approved, refunds are processed within 7 working days.
We reserve the right to update this policy from time to time.
